Phone field got shrunken on all forms

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    pauljones9005
    Asked on February 28, 2019 at 09:37 AM

    Hello,

    As of today, it seems that the phone number field on all of our disposition forms has been slightly shrunken. This is not preventing us from inputting the entire number but it won't likely go unnoticed and could begin to irritate our agents. We're unsure why or when this happened exactly but this wasn't the issue yesterday. We've got too many forms for this to be a coincidence and making the changes one by one could be timely. Could someone push a change to our forms to correct this issue? I'm assuming that some update was the cause behind this, and if they can all be changed in this manner then changing them back should also be likely.

    1551364359Capture.PNG

    Thank you very much for your help!

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    Victoria_K
    Answered on February 28, 2019 at 11:12 AM

    Please try adding the following CSS code to your forms to make phone fields wider:

    input[type="tel"] {

      width: 130px;

    }

    I will also escalate a ticket to our developers so they could check why this could happen and push a change if possible. We will inform you when this is done. Thank you.

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    pauljones9005
    Answered on March 01, 2019 at 11:44 AM

    Thank you for that Victoria, I hope the ticket gets escalated quickly.

    We got the code to work, I'm wondering is there a way to mass push this possibly or can it only be done one at a time?

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    Victoria_K
    Answered on March 01, 2019 at 12:25 PM

    I'm afraid there is no way on user's end to push the code to all forms at a time. I can suggest to update the most used forms manually. Hopefully, our developers would fix this quickly.

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    pauljones9005
    Answered on March 04, 2019 at 01:38 PM

    Understood, thank you for letting me know, was there any word on the status on the ticket that you escalated?  

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    Victoria_K
    Answered on March 04, 2019 at 02:55 PM

    The ticket was already forwarded to the team in charge with 'Important' mark. Unfortunately, this is all we know. Once there're updates, we will let you know. Thank you!

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    gizem
    Answered on March 11, 2019 at 04:09 AM

    Sorry for the inconvenience we caused. The problem should be fixed now.

    Feel free to contact us anytime if you need any further help.

  • Profile Image
    pauljones9005
    Answered on March 11, 2019 at 10:29 AM

    Thank you for all of your help, it is greatly appreciated. Though the problem has been resolved, the field now appears to be much longer than intended. Can the length of the box be adjusted to a more comfortable size? If not, that's fine, just wanted to ask before closing out the issue.

     1552314480Capture2.PNG


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    gizem
    Answered on March 11, 2019 at 10:52 AM

    Thank you for your feedback. There were recent changes that cause to truncate issue, so I have just changed the code that affects.

    The width you see is the default width of this field.

    You may try to change it according to your needs with the provided CSS code above.

    Thank you.