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  • Profile Image

    Mail Server Problem...

    Asked by Printdevil on February 05, 2013 at 07:48 AM

    I have a number of JF forms which work great but I have had contact from a client of mine who said he hadn't been receiving any messages for the past two months. His email address is info@glitterballdisco.co.uk and up until the end of November he had received over 400 messages through the JF form on his site. The form is on his contact page here...

    http://www.glitterballdisco.co.uk/contact.html

     

    As a test I changed the email from the one above to his personal Tiscali address and then the messages started to come through again. I have left it like this for the time being whilst I run some tests with his usual email address.

    I got in touch with my IT contact and we set up a test form here...

    http://www.glitterballdisco.co.uk/jotform-test.html

     

    According to the mail server logs, JotForm does not even attempt to connect to info@glitterballdisco.co.uk but when we change the email to anything else it comes through.

    This domain is hosted with a company called Raqsys and their mail server is antispam.raqsys.com I also have my own domain, davidjenner.co.uk on this server and the JotForm I have on my own website functions fine so it's just a problem with the glitterballdisco.co.uk domain, so I'm sure the issue lies with JotForom and not the server.

     

    Can you look into this for me and let me know if there is a way in which this can be resolved.

     

    David Jenner

    Page URL:
    http://www.glitterballdisco.co.uk/contact.html

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    JotForm Support

    Answered by Deygus on February 05, 2013 at 09:34 AM

    Hi David, the problem with his email happened because his email host started blocking our emails so he ended up on our bouncelist -

     

    Result: info@glitterballdisco.co.uk is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 554-'5.7.1 Service unavailable; Client host [= 199.127.232.158] blocked using dun.dnsrbl.net'

     

    I have removed the email address from our bouncelist but to further prevent this issue I would like to refer you and him to this guide found here: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues and also advise you to definately whitelist us with your email host which is also mentioned in the guide.