What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are my Jotform registrants receiving the wrong confirmation details?

    Asked by nelsondb on March 15, 2011 at 02:39 PM

    I have students registered for an event via jotform, but they are receiving incorrect confirmation details. 

    They are all selecting, correctly, the DAT Preview class option from the appropriate dropdown menu. 

    But!  They are all being notified of their registration in the LSAT preview class, which is incorrect.


    How can I fix this?





    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 15, 2011 at 05:12 PM

    Hi Ben,

    Looking at your form, I have observed that you have not set any conditions. Also, I can see that your Autoresponder is set up to send your students an email containing their details - the exact information that they have filled out.

    I also cannot see any fields that has the option LSAT. Please use the conditions wizard to send out more appropriate confirmation emails to your students.

    For more information, refer to this link: Conditional Logic on Forms