What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I downgrade in order to change my payment method, will I lose what is already in my account?

    Asked by klmcgovern on February 05, 2013 at 09:04 AM

    We've had our account for our business for over a year now.  However, we need to change our payment method due ot hackers in our previous paypal account.  I've searched the forums for an answer as to how to change the payment method and all I get is that I need to downgrade our premium account to free, then re-upgrade to premium with the new payment method.

    I'm fine with doing that (although I would like to suggest to the support team to alter this so that we can change our payment method directly from our account settings), but I don't want to lose what we already have in our account in doing this.  Can you tell me if I will be able to keep my data and forms as they are while changing the plan in order to change my payment method?

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    Answered by klmcgovern on February 05, 2013 at 09:23 AM

    I ended up downloading all our information to excel spreadsheets and went ahead and downgraded our account.  However, now it is not giving me the option of upgrading it to premium.  Please help as these forms are used DAILY for our business so they need to be up and in working condition ASAP!

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    Answered by jeanettebmz on February 05, 2013 at 09:40 AM

    I can see you were able to purchase the Premium subscription with Ord Ref Nº  INT130205-2845-20612 made a few minutes ago.

    Should you need further assistance , let us know