What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account over quota?

    Asked by lionmann on March 15, 2011 at 02:41 PM

    My name is Brad Mann.  I have a Premium account, but it says that I have reached my quota and our forms will be disabled.  The premium limit is 1,000 submissions per month.  We are nowhere near having that number.  Can you please provide me with some assistance? 

     

    Username: lionmann

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    Answered by tpettyrox on March 15, 2011 at 02:53 PM

    I'm in the same boat.  Apparently I'm over the upload quota of
    "-2,146,435,072.00 B".

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    Answered by pettalk on March 15, 2011 at 04:29 PM

    Dear Brad,  I have received the same message.  I am nowhere near reaching the limit, and have been told the same as tpettyrox has been told.  There is also no way to contact Jotform to sort this out?  My forms will be disabled tomorrow and I have a Premium account.  Does anyone know what is going on?  

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    JotForm Support

    Answered by liyam on March 16, 2011 at 10:07 AM

    Hello lionmann,

    I have checked your account and you're not in schedule for downgrade.

    We apologize for this inconvenience and please disregard the notice.

    Thanks.