My account over quota?

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    lionmann
    Asked on March 15, 2011 at 02:41 PM

    My name is Brad Mann.  I have a Premium account, but it says that I have reached my quota and our forms will be disabled.  The premium limit is 1,000 submissions per month.  We are nowhere near having that number.  Can you please provide me with some assistance? 

     

    Username: lionmann

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    tpettyrox
    Answered on March 15, 2011 at 02:53 PM

    I'm in the same boat.  Apparently I'm over the upload quota of
    "-2,146,435,072.00 B".

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    pettalk
    Answered on March 15, 2011 at 04:29 PM

    Dear Brad,  I have received the same message.  I am nowhere near reaching the limit, and have been told the same as tpettyrox has been told.  There is also no way to contact Jotform to sort this out?  My forms will be disabled tomorrow and I have a Premium account.  Does anyone know what is going on?  

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    liyam
    Answered on March 16, 2011 at 10:07 AM

    Hello lionmann,

    I have checked your account and you're not in schedule for downgrade.

    We apologize for this inconvenience and please disregard the notice.

    Thanks.