What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my Dropbox upload immediately fail?

    Asked by slredchiefs on March 15, 2011 at 02:58 PM

    I just tried using the Dropbox form integration with "Send a File." Went to test my form, and when I tried to upload a PDF, the button immediately said "Failed," clearly without even trying to upload the file.

     

    I've recreated the form several times, re-linked with Dropbox, etc, no luck. What gives?

     

    Page URL:
    http://www.jotform.com/slredchiefs/10730847243

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    JotForm Support

    Answered by NeilVicente on March 15, 2011 at 05:31 PM

    Your form is working on my end. Please do check if you received the pdf that I sent.

    Upon choosing files, the form automatically uploads and shows progress.

     

     

    If you do receive in your dropbox the pdf  that I uploaded, then surely the problem is on your end - either with your internet connection or your browser.

    Hope that helps. Apologies for the large pdf file.

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    Answered by slredchiefs on March 16, 2011 at 07:52 AM

    I did get it working finally, thanks. Not sure what the issue was.

     

    Is there any way to make the PDF itself upload to Dropbox, or does it always have to link to the Jotform file, which then contains a link to the PDF on the Jotform servers?

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    JotForm Support

    Answered by NeilVicente on March 16, 2011 at 08:18 PM

    The PDF is uploaded both on Dropbox and on our server. Refresh your dropbox folder, it may take some time to appear.

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    Answered by Javier perez on April 10, 2011 at 05:19 PM

    I have same problem! correct upload of files but dont appear in dropbox (if I use a form field it creates this folder name in dropbox or it has to be created previously?) please explain a little bit more... THANKS

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    JotForm Support

    Answered by liyam on April 10, 2011 at 05:43 PM

    Hello Javier,

    Dropbox automatically creates a folder for every submission.  For every submission, you will also receive a PDF file with the information with details about the form submission.

    It would also be best if you can install their software that automatically syncs in data to your computer once a submission has been made.

    Hope this helps.

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    Answered by DisCert on April 10, 2011 at 05:47 PM

    Thanks for your fast answer... I keep creating forms but it seems that dont sync neither with my pc nor my dropbox.... what i'm missing???

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    JotForm Support

    Answered by liyam on April 10, 2011 at 06:20 PM

    Based on your Dropbox settings, you have set your dropbox to upload via exp. number. Can you check your dropbox if it has the same exp. number already similar to one of the submissions? One of your submissions stated that one exp. number is named "prova" so your dropbox should create that folder name

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    Answered by discert on April 11, 2011 at 02:07 AM

    no folder was created neither trying a number nor a name... I tried to create folder in dropbox first but seems it doesnt work either! what i'm missing?

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    Answered by allanftd on April 11, 2011 at 03:38 AM

    Hi discert,

    Let's go back to basics and reconfigure your JotForm-DropBox integration settings. Instead of "Exp Number," could you please use the default folder name "Use default - Submission ID" folder?

    Once you save the above configuration, here's what happens in your Dropbox account upon receiving a new submission:

    a) Your Dropbox dashboard will create a new folder called JotForm

    b) Inside this new JotForm folder, Dropbox automatically creates a subfolder for each of your form as soon as it begins receiving files from the form/s.

    c) Then for each form subfolder you will find the files uploaded segregated again by folders

     

    Please try this setup and let us know if it works for you or not. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by DisCert on April 11, 2011 at 04:07 AM

    no, it's not working for me... do I need this ID field to be created in the form???

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    Answered by allanftd on April 11, 2011 at 04:18 AM

    Hi DisCert,

    Sorry, I forgot to mention that the ID should be checked as shown below. Please verify if this is checked in your submissions page settings (gear icon)

    If it still doesn't work, I would recommend deleting the Dropbox integration settings and set it up again, this time using the above steps. We apologize for the inconvenience.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by DisCert on April 11, 2011 at 04:39 AM

    I'm sorry I've tried everything twice... it's not working with me ;)

    jotform even doesnt create the jotform folder...

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    Answered by allanftd on April 11, 2011 at 05:05 AM

    Hey DisCert,

    I see, the JotForm folder should be created by Dropbox in your Dropbox dashboard. And this folder will only be created right after someone successfully uploads a file and submits your form. 

    If someone completes your form, kindly check your Dropbox dashboard and look for the JotForm folder that will be automatically be created by Dropbox.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by DisCert on April 11, 2011 at 05:18 AM

    Yes I tried so and seems that doesnt work! any other clues???

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    Answered by allanftd on April 11, 2011 at 05:25 AM

    Hmmm.. I am pretty sure you entered the correct Dropbox account in the Dropbox integration wizard. That's the only thing I haven't checked with you. Sorry if it sounds too basic, but I myself am gulity of overlooking the smallest things! Kindly double check if the Dropbox account you entered in your JotForm settings is accurate.

    We hope we'll finally nail it this time, discert. Thank you for your patience and for using JotForm!

    JOTFORM SUPPORT

     

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    Answered by DisCert on April 11, 2011 at 05:41 AM

    Yes... I did it... I can see jotform in "my APPS"  in my dropbox website.And I uninstalled it twice just to make sure its connecting properly...

    I installed other APPS (like dropitome) and work OK!

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    Answered by allanftd on April 11, 2011 at 05:53 AM

    That's good to hear, discert. You nailed it! 

    We hope you enjoy this new JotForm-Dropbox integration feature. If you have any other questions or concerns, please do not hesitate to share it with us. 

     Thank you for using JotForm!

    JOTFORM SUPPORT