What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does my monthly subscription automatically renew?

    Asked by Sheri Barnes on March 15, 2011 at 03:40 PM

    Hello,

    I received an email notification that says "JotForm Premium Monthly Subscription" $9.95.  I thought this was a credit card receipt for my automatic renewal.

    Today I received an email telling me I am over my limit and my account will be cancelled tomorrow (Wednesday) at noon.  I logged into my account and pressed the "renew subscription" button but it has not asked me for payment.  I ended up doing that process twice so I hope I will not be charged twice for one month.  Can you explain to me how this works?

    Thank you,

    Sheri Barnes, Owner

    Page URL:
    www.uvshuttle.com

  • Profile Image
    JotForm Support

    Answered by liyam on March 17, 2011 at 12:02 PM

    Hello,

    Yes, it will renew your subscription automatically until such time you wish to cancel your subscriptioni.

    And as the time passed your notice, you are still a premium subscriber and your forms are not disabled so you need not to worry.

    Please disregard the email notice and again we apologize for the inconvenience which it may have caused.

    Thanks.