Facebook custom tab > Publish Page: unable to load Jotform Tab to FB

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    Asked on March 01, 2019 at 11:39 AM

    We have created a form, however it is not loading on our FB Business page.

    error message states - This page does not have permission to install the custom tab

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    Answered on March 01, 2019 at 02:18 PM

    I have checked your issue and I was also able to replicate it.

    The similar issue is already been escalated to Backend Team. However, I am escalating this issue again.

    The limitation has been implemented on the Facebook side, our developers will review this and we will keep this thread updated.

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    Answered on March 06, 2019 at 07:28 AM


    This is caused by Facebook adding a rule of having 2000 followers/fans to create Custom tabs.

    This rule came as part of the 90-Day Breaking Changes on the Version 2.11 Update of Facebook, which rolled out on November 7, 2017. And the rule became live on February 7, 2018.

    You can find the changelog here

    Related statement from Facebook for developers page:

    At the moment, we can't do anything about this issue as it is being handled on Facebook's side.

    If you are experiencing this issue with a page that has more than 2000 followers, please let us know.

    Thank you.