Facebook custom tab > Publish Page: unable to load JotForm Tab to FB

  • WrynJefry
    Asked on March 1, 2019 at 11:39 AM

    We have created a form, however it is not loading on our FB Business page.

    error message states - This page does not have permission to install the custom tab


  • Girish JotForm Support
    Replied on March 1, 2019 at 2:18 PM

    I have checked your issue and I was also able to replicate it.

    The similar issue is already been escalated to Backend Team. However, I am escalating this issue again.

    The limitation has been implemented on the Facebook side, our developers will review this and we will keep this thread updated.

  • eugene
    Replied on March 6, 2019 at 7:28 AM

    Hello,

    This is caused by Facebook adding a rule of having 2000 followers/fans to create Custom tabs.

    This rule came as part of the 90-Day Breaking Changes on the Version 2.11 Update of Facebook, which rolled out on November 7, 2017. And the rule became live on February 7, 2018.

    You can find the changelog here. 

    Related statement from Facebook for developers page:

    Facebook custom tab > Publish Page: unable to load JotForm Tab to FB Image 1 Screenshot 20

    At the moment, we can't do anything about this issue as it is being handled on Facebook's side.

    If you are experiencing this issue with a page that has more than 2000 followers, please let us know.

    Thank you.