My Jotform submission is not fully saved to Google Drive

  • Profile Image
    mmukilteo
    Asked on March 01, 2019 at 12:21 PM

    Hello, 

    I created a form last Friday 2/22 (version 1), and since then I had edited it and added a few more questions to it on Monday 2/25 (version 2). Here is the link to the form:

    https://form.jotform.com/mmukilteo/mathnasium-job-application

    When I received a submission, the email notification contains all the questions asked in the form. However, in the archive in Google drive, it's only showing me the list of questions I asked in version 1 of the form and doesn't include the additional questions I have added.

    Could you please advise what's the problem and how to make sure answers to the full questionnaire is archived in Google drive?


    Thanks,

    Betty



  • Profile Image
    BJoanna
    Answered on March 01, 2019 at 01:37 PM

    It seems that your PDF report was customized. Please note that the customized PDF report will be sent to Google Drive. 

    I would suggest you to check if all form fields are included to your PDF report. You can also create a new PDF report and test the integration again. 

    How to Customize PDF Submissions Report