missing email recipients

  • vpiprojects
    Asked on March 1, 2019 at 1:06 PM

    All the notification email address have disappeared, except for mine. What happen????

    Page URL: https://form.jotform.com/62496604690160
  • Richie JotForm Support
    Replied on March 1, 2019 at 2:15 PM

    I have checked your form and you have setup your notification to change the email recipient using conditions.

    missing email recipients Image 1 Screenshot 20

    Guide:https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    May we know what email address is not receiving the notification email?

    We will wait for your response.

  • vpiprojects
    Replied on March 1, 2019 at 2:43 PM
    They started receiving notifications again, not sure why their was such a delay. Luckily I receive every notification they get/or should get. I am also doing a message trace to see if it is being blocked by our firewall.
    [cid:image001.png@01D4D03A.B6C52140]
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  • Victoria_K
    Replied on March 1, 2019 at 4:06 PM

    Unfortunately, we are not aware about any email delays for latest few days. I can assume this could be a temporary problem on either end. If you encounter any other problem, please let us know and we will gladly take a look.