missing email recipients

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    vpiprojects
    Asked on March 01, 2019 at 01:06 PM

    All the notification email address have disappeared, except for mine. What happen????

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    Richie_P
    Answered on March 01, 2019 at 02:15 PM

    I have checked your form and you have setup your notification to change the email recipient using conditions.

    Guide:https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    May we know what email address is not receiving the notification email?

    We will wait for your response.

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    vpiprojects
    Answered on March 01, 2019 at 02:43 PM
    They started receiving notifications again, not sure why their was such a delay. Luckily I receive every notification they get/or should get. I am also doing a message trace to see if it is being blocked by our firewall.
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    Victoria_K
    Answered on March 01, 2019 at 04:06 PM

    Unfortunately, we are not aware about any email delays for latest few days. I can assume this could be a temporary problem on either end. If you encounter any other problem, please let us know and we will gladly take a look.