Form submissions not coming in

  • Profile Image
    tltech01
    Asked on March 01, 2019 at 01:38 PM

    We are not currently receiving form submissions via email. This was first noticed on our "Matrixx...." form, but I just tested another one and it appears to be not working either.

    How can I track if the email was sent, but just not received or if it's not even going out?

    Thanks,

    Ryan

  • Profile Image
    Alan_D
    Answered on March 01, 2019 at 03:00 PM

    You can track your email history in your history settings page. 
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    Also, please check your emails and change email recipient conditions on your form.

    Please contact us to further support.