What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by classeminars on February 05, 2013 at 12:57 PM

    Hello, I'm trying to downgrade my account to the free one and it goes to a different page altogether (Plimus?) and I don't know what password they are asking for. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Deygus on February 05, 2013 at 01:27 PM

    Yes that is correct, this is happening because when you upgraded it created an account through the plimus payment gateway of ours for your subscription which you would need to log into to cancel your subscription. You can reset it here - https://cp.plimus.com/jsp/forgot_password.jsp??designId=1


    I have gone ahead and cancelled your subscription per your request so that you don't need to worry about doing it yourself. If you log into your account ( http://www.jotform.com/myaccount ) you'll now notice that you have an expiration date closer to the end of this month. Your account is scheduled to downgrade on 3/2/13.

    If you have any further questions or problems just let us know.