Jotform have cancelled my Premium Account

  • Profile Image
    pettalk
    Asked on March 15, 2011 at 04:42 PM

    I have paid for a Premium Account which continues until December but I have just been notified that it expires tomorrow and all my forms will be disabled.  WHAT IS GOING ON HERE?

  • Profile Image
    liyam
    Answered on March 16, 2011 at 10:04 AM

    Hello,

    I have checked your account and you're not in schedule for downgrade (or I believe I have already looked into this).

    We apologize for this inconvenience and please disregard the notice.

    Thanks.