How to fix incorrect email notification template

  • Patti Wyckoff
    Asked on March 2, 2019 at 3:23 PM

    I created a catering request form and 3 of the questions show

    "type a question" in the description field after the form is submitted.  I deleted them and redid it twice but this did not help.  Not sure why it is doing this.


    Jotform Thread 1748706 Screenshot
  • Mike
    Replied on March 2, 2019 at 8:49 PM

    This is usually happening when the form email template is outdated. The solution is to re-create the email notification:

    1) Delete current email notification

    How to fix incorrect email notification template Image 1 Screenshot 20

    2) Add a new email notification

    Please give it a try and let us know if you need any further assistance.