Payment error: Client Authentication failed

  • Cbutera
    Asked on March 2, 2019 at 7:41 PM

    hi there

    what i am doing wrong?  i keep getting failed payment authentication?  ive entered my pay pal account info

    Jotform Thread 1748826 Screenshot
    Page URL: https://form.jotform.com/90600920015241
  • roneet
    Replied on March 3, 2019 at 1:51 AM

    Generally, this issue occurs when the credentials used are incorrect or incorrect payment mode is selected (live or sandbox). We request you to check the credentials used on the form and change them accordingly in the payment wizard. Also, please make sure that there are no leading or trailing spaces in the credentials used.

    If you need any further assistance, please let us know. We will be happy to assist.  

    Thanks.