What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by Thomas Pérault on February 05, 2013 at 02:39 PM

    Can not log in to my account for the first time in 3 years! And no mail password arrives on my account!

    How do I work now?! Help me quick!!

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 05, 2013 at 03:08 PM

    Hi there, 

    I have checked your e-mail address on our logs and these are the results:

    Result: contact@neodyme.eu is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 421-'who killed the MySQL server? (#4.3.0)'
    I have removed your name from our bounce list. Please try the "forgot password" option again and let us know if the problem continues!
  • Profile Image

    Answered by neoind on February 05, 2013 at 03:49 PM

    Thank you very much! Eduardo, it's ok now !!! See you