I am not being able to upgrade my plan. kindly help

I am sorry for the trouble caused to you. I did check your account and upgrade page but did not find any issue with that. You should be able to upgrade your account without any problem.

Do you get any error message when you try to upgrade? I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

Please let us know which plan you want to upgrade to and we will share the direct upgrade URL. 

We will wait for your response.