Why does JotForm require Full Dropbox access?

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    Asked on March 15, 2011 at 05:07 PM

    JotForm seems like a great service, and I am very excited to set it up and start using it. However, I'm a little concerned about the access that it has to my DropBox.

    Other DropBox apps with similar functionality (email to dropbox, etc.) do so by accessing DropBox in "sandbox" mode — i.e. they only have access to their one folder in my DB. This can be seen in the DropBox apps section of the account control panel.

    JotForm however has requested "Full DropBox" access. DropBox defines this as "This app has full read/write access to any file inside the user's Dropbox."

     My admittedly newbie understanding of JotForm is that it similarly sends files to one particular folder. If so, why does it require this level of access? I recognize some irony in that I already have all my documents in the cloud with DB, but at least I have some history with them. Your service seems great, but having just 'met' you, I'm a little hesitant to hand over the keys to all of my personal and corporate documents.

    Can you please explain this requirement, and if there is a way to use JotForm in sandbox mode?


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    Answered on March 16, 2011 at 04:11 AM

    Hi Daniel,

    First of all welcome to Jotform.

    Secondly, we understand your concerns and would very much share them if we were in your shoes. If our words are any comfort right now, we are not doing anything in Dropbox that would annoy anyone. We're just creating a folder named Jotform, and creating a sub-folder for each form integrated, that's all.

    And as for why we request full access, here is what happened. 

    We thought it would be a good idea at the beginning to have full access for ease of development and preventing errors before going beta. What we didn't consider was how long it took Dropbox to approve our key. It took 6 months. And after that 6 months we had an almost finished product and basicly didn't want to wait another 6 months just to release it.

    But we're looking into it to see if it is possible to change the access mode without disrupting existing integrations. If that's the case, then, we'll definately downgrade to sandbox access. 

    Hope, this helps. We would love to see you among us.

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    Answered on March 21, 2011 at 11:47 AM

    Hi egeg,

    That was certainly an informative, straightforward, and confidenct-inspiring answer, and I greatly appriciate it (as I'm sure do others). For things like this I've set up a seperate dropbox account that only shares certain folders with my primary one....kind of a kludge, but works for now.

    I'll be very interested to hear when/if you are able to transition your service to sandbox mode.


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    Answered on March 24, 2011 at 01:24 AM

    It looks like Sandbox is not available yet. We will keep following up.


    Hi Aytekin,
    Congratulations on a successful launch, I went ahead and added your app to the App Directory. Unfortunately Sandbox access is not available just yet, but we are working on version 1 of the API which will feature much better Sandbox support.


    Hi Brian,

    We are still not listed on the App Gallery. Our launch was very
    successful. We were even featured on Lifehacker. Our users are very
    happy with Dropbox integration. Can you help us get listed on the
    Dropbox Apps page?

    We also would like to change our "Access type" from "Full Dropbox" to
    "Sandbox". We already create a JotForm folder and send the files
    there. So, it looks like Full Dropbox is not needed for us. If we
    change to Sandbox, do we lose existing integrations? Do we need to
    change our code?




    On a side note, we are now on Dropbox App Gallery! Be first to rate us! Thank you. :)


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    Answered on March 24, 2011 at 01:36 AM

    Once again, I sincerely appreciate the information and followup. I can only imagine the flood of work with the recent publicity, and the quality and responsiveness of your team to users questions would be surprisingly good for a slow day.

    I'm surprised Sandbox isn't available, as I do have a couple other apps using it...odd. That said, you seem to have a fairly authoritative answer :)

    Congrats on the pubilicity and the listing. Rated.

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    Answered on March 24, 2011 at 03:34 AM

    I think the unavailability of the Sandbox is temporary and had to do with the recent launch of Dropbox 1.0. We will certainly switch to do that once it is available. It is less risky for us to not have access to functionality we do not need. So, thank you for reminding us about this. 

    And thank you for the cool review! We appreciate it. :)