Matrix Dynamique Widget Problem

  • robinpeak
    Asked on March 4, 2019 at 11:56 AM

    How can I resolve this widget error? "The owner of widgets.jotform.io has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website."



  • Nik_C
    Replied on March 4, 2019 at 1:06 PM

    We're sorry for the inconvenience.

    I checked your form but I wasn't able to replicate this issue: https://www.jotform.com/90496569081165

    Could you please show us where the error is showing?

    You can post a screenshot: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your response.

    Thank you!

  • robinpeak
    Replied on March 4, 2019 at 1:16 PM

    I'm unable to provide a screenshot.  This occurred on a computer that was using FireFox and Safari.  The person encountered the error when trying to complete the survey.  I temporarily disable the required option for this field then reenabled it after he submitted the form.  Another person also reported a problem with this field and was unable to complete the survey because of it.  I will let you know if I get any more complaints related to this widget.  

    Thank you for your reply.

    Robin

  • Nik_C
    Replied on March 4, 2019 at 1:41 PM

    Thank you for the additional information. 

    Yes, if you experience anything similar, please get back to us.