Encrytped Key Issue

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    Asked on March 04, 2019 at 08:22 PM



    Thank you for your reply. The form was encrypted and we used our original key to use for her forms but it did not work as all of use use they same key.  the box pop up to the key , it did that and said saved successful but would not decrypt the form.

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    Answered on March 04, 2019 at 10:38 PM

    To clarify, when you said her forms, meaning form in another account? Please note that the private key will not work if it is not generated in the form that you encrypted or if it is not the key you used for encryption.

    For more information, please check the guide here: Encrypted Forms and How to Use Them

    Please further explain the issue in details so we can provide you with detailed answer.