Form Quota shows limit is exceeding

  • Profile Image
    uj007
    Asked on March 05, 2019 at 12:46 AM

    Hi,
    As this the start of month but still our form is showing Quota limit exceeded. The usage limit shows we can submit 100 forms per month but we cannot use it now. The forms are shared with us. I have attached a screenshot along with URL. 
    Please figure out it asap.

    We will really appreciate your help

  • Profile Image
    Victoria_K
    Answered on March 05, 2019 at 06:00 AM

    I was checking account and see that it has exceeded the storage limit and uploads limit. On Free plan, you can receive 100 submissions every month, but you can store 500 in total under your account. To review account usage, please open the following link: https://www.jotform.com/myaccount/usage 

    Here is also full guide on understanding account usage: Understanding-Your-Account-Usage-and-Limits

    Also, you can delete some submissions with file uploads to free up uploads space.

    Prior to removing submissions, please make sure that you have downloaded the data: 

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    You can upgrade your account to extend the limits: How-to-Upgrade-My-Account

    Hope this helps! But, please get back to us if you need further assistance.