Take Photo widget not working on our form with Android mobile

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    Asked on March 05, 2019 at 01:43 AM

    Request you to help on "Take Photo" widget which is not working on some of the mobile devices. 

    provide the minimum system requirement, supported browser, operating system etc.

    Please find below the screenshot of the form where the widget is not giving an option to click photo on Vivo V9 mobile.

    Request your guidance to resolve this issue at the earliest.



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    Answered on March 05, 2019 at 07:10 AM

    Generally, Take Photo widget should work correctly on Android and IOS devices. Unfortunately, I do not have exactly same device to test the widget. Does it run Android? Also, are you testing form's direct link or form is embedded on a web page? 

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    Answered on March 06, 2019 at 02:10 AM

    Hi Victoria_K

    Thanks for your response. Yes it runs on Android and we are testing form's direct link.

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    Answered on March 06, 2019 at 03:32 AM

    I have checked your form 90570426512452 on my Android mobile and see that the Take photo widget is working normally at my end. Please make sure that you have allowed the browser to access the camera when you open the form so that it should be working fine.


    Please check again and also try using a different device to see how it works. Let us know if you need any further help. We will be happy to help.