PDF files get messed up after downloading

  • unitonecom
    Asked on March 5, 2019 at 10:57 AM

    On the PDF editor everything looks fine, but when downloading the file the fields order weirdly changes. also the logo disappear sometimes on the downloaded PDF.

    Please advise

    Thank you :)

    Jotform Thread 1751238 Screenshot
  • Richie JotForm Support
    Replied on March 5, 2019 at 12:27 PM

    I have tried to check your PDF but it seems you have updated your Form fields.

    PDF files get messed up after downloading  Image 1 Screenshot 20

    This may be the cause why your PDF layout has changed.

    Can you please try to check the PDF editor and apply the update?

    Let us know if the issue still remains.