Notification Email Totals Way Off

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    abcmississippi
    Asked on March 05, 2019 at 11:58 AM

    Hello, this is the 2nd one where the total has been crazy wrong and our members are concerned. Here is the form:

    https://form.jotform.com/90434265471153 

    Screen shots attached. 

    Screenshot
  • Profile Image
    Alan_D
    Answered on March 05, 2019 at 01:37 PM

    I have checked 'Jackson Golf Tournament: March 18, 2019' form. You are using conditions based on the user's answer. Please care, some fields pass the value as a string. It causes this kind of errors.
    Example. Instead of summing, combines.
    15518105471.png
    Please check your conditions like that:
    1551810735bandicam20190305213053268.gif
    You can use 'Calculate a field's value' for the same purpose.
    Example of string and number types.
    15518107822.png
    I saw you used '{payOnline}' field to show the total in the notification email. Did you get same error after using that?

    Please contact us if the issue still exists.