form not found error/ changes not being displayed.

  • Profile Image
    openawards
    Asked on February 06, 2013 at 05:51 AM

    OK, so my error is twofold. Firstly, when I try to make changes to the form at 

    http://form.jotformeu.com/form/30354876527360

    the changes aren't displayed, either in preview or when I embed the form into my website. I have tried logging out and deleting my cache, and I have tried changing "form" to "www", as has been previously suggested.

     

    So next, I tried duplicating this existing form and edited it. When I went to preview the form, I got the "Form not Found" error message as below:

    http://form.jotformeu.com/form/30362317483350

    I've tried replacing "form" with "www", but to no avail. I can't embed the form and view it. It's not been deleted. 

     

    Please help, I'm going mad!

  • Profile Image
    EltonCris
    Answered on February 06, 2013 at 08:46 AM

    Hi,

    We are truly sorry about that. The problem might be related to CDN delay. I have checked your forms here and they're seems to be running fine now. I just cleared your form cache. Would you mind checking it again? I would suggest to run the form on "www", check if everything is sorted now. 

    We'll wait your updates. Thanks!

  • Profile Image
    openawards
    Answered on February 06, 2013 at 09:49 AM

    Hiya,

    Yep, that seems to be sorted - thanks!

  • Profile Image
    EltonCris
    Answered on February 06, 2013 at 09:54 AM

    Thanks and we are happy to hear that everything is sorted now.

    Feel free to asks us here anytime you need assistance with your forms or if you encountered any issues using JotForm.

    Thanks!