What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Clear My Form Cache?

    Asked by suholidays on February 06, 2013 at 05:58 AM

    I created a form yesterday, which I made some changes to today, but those changes are not reflecting through to my Preview or my live form.

    I have read a variety of quetsions where people's Form Cache needs cleared.

    Can you do this for me?

    The form ID is 30342392096351.

    Will this be a recurring problem?

    Thanks.

    Clear Cache cache problem preview thanks
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 06, 2013 at 08:14 AM

    Hi there, 

    We apologize for the inconveniences.

    This should not be necesary all the time.  But thank you for bringing it to our attention.

    I have cleared the cache for your forms.  Please let us know if that solved the problem.

  • Profile Image

    Answered by suholidays on February 06, 2013 at 09:24 AM

    Hi there,

    Yes, this did solve the problem. Thank you! If it happens again, is there anything I can do to solve it, other than posting a question?

  • Profile Image
    JotForm Support

    Answered by Welvin on February 06, 2013 at 09:53 AM

    Hi,

    Changing the form URL to start with http://www  will also help you see changes instantly. By default, form URL starts with http://form

    form.jotform.com can sometimes be little out of date since caches might take some time to be cleared  so changing that to www.jotform.com will help.

     

    Thanks

  • Profile Image

    Answered by manolox on June 12, 2014 at 11:13 AM

    Where do you change the form URL?

    Thanks

  • Profile Image

    Answered by BryanPaulo on June 12, 2014 at 12:58 PM

    Hi,

    If you are using the stand form, you can simply type http://www.jotform.com/30342392096351 on your address bar. You may see it as http://form.jotform.com/form/30342392096351, instead of using that link, change the http://form to http://www.

    Let us know if you need further help.