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nittacasingsAsked on March 5, 2019 at 1:56 PM
Our test admin noticed she was not receiving all form submissions via email.
When I checked the site all the submissions were logged, but a couple which were
not automatically sent had a white open envelope icon next to the submission.
Is there an issue with the system?
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Richie JotForm SupportReplied on March 5, 2019 at 2:53 PM
We are sorry for the inconvenience this may have caused.
I have checked your mail logs and all notifications are sent.
Can we have the submission ID in which the notification emails are not sending?
Can you please check your spam/junk folder for the notification emails?
Looking forward for your response.