Why I cannot login?

  • Corey
    Asked on March 5, 2019 at 4:29 PM

    I cant seem to login, I need to get to my forms but it does not recognize my account.  I tried to do a password reset but to no avail.


    Corey

  • Kevin Support Team Lead
    Replied on March 5, 2019 at 5:37 PM

    I did not find an account related to your email address nor IP address, I only found an account related to an email address under the same domain as yours. 

    The account is currently active and it should be working. 

    In order to properly assist you, please share us the account username you're referring to or the email address registered under your account.