Tax settings on my form seem to not be working as expected...

  • seanster1972
    Asked on March 5, 2019 at 9:15 PM

    Getting payments in Paypal, some with tax charged and others without, all products are set to be tax exempt in the payment configuration on the form. Any ideas??

    Does it have anything to do with the payment type in Paypal, meaning if you make a payment via bank account it doesn't charge tax vs. charging tax for payments using CC?

    Thanks,

    Sean

  • jherwin
    Replied on March 6, 2019 at 12:00 AM

    Your products are exempted from the tax that's why there is no tax showing to your total payment.

    Guide: How to Add Tax to Your Payment Form
    1551848210exempted Screenshot 10

    Does it have anything to do with the payment type in Paypal, meaning if you make a payment via bank account it doesn't charge tax vs. charging tax for payments using CC?

    Maybe there is a tax set up in your PayPal merchant account.

    You can check this article from PayPal: https://www.paypal-community.com/t5/Merchant-services-Archive/PayPal-adds-sales-tax-to-ALL-purchases-out-of-state-nationwide/td-p/345722

    Let us know if you are referring to something else.

  • seanster1972
    Replied on March 6, 2019 at 8:53 AM

    That's not the problem, what's set on my form looks correct. I do not want to charge tax for anything listed on the form. When someone purchases an item, for whatever reason it's adding tax (randomly) to the purchase total. I'm trying to understand if tax is being passed in the submission from the form or being added when the customer is being sent to Paypal.

    Thanks.

  • Victoria_K
    Replied on March 6, 2019 at 10:29 AM

    From what I can see on submissions, the form is not charging Tax since Total does not include it:

    Tax settings on my form seem to not be working as expected Screenshot 20

    Have you already checked if Tax is added on PayPal side? Here is related guide: https://developer.paypal.com/docs/classic/admin/checkout-settings/#auto-calculate-sales-tax 

  • seanster1972
    Replied on March 8, 2019 at 10:25 AM

    It was on the Paypal side, using a different account and the merchant setting was set to a default that was adding local tax, thanks for the follow up!