The format of submission PDF received in email has changed.

  • SkyClinicJLT
    Asked on March 6, 2019 at 3:52 AM

    Hi

    Whenever I am receiving the email the format breaks in PDF version. I tried fixing it but still receives email with a different format (see attached picture for reference)

    Why does it keep happening?

    Looking forward to your response

    1551862511swsw Screenshot 10Thank you

    Jotform Thread 1752335 Screenshot
  • Ashwin JotForm Support
    Replied on March 6, 2019 at 5:25 AM

    I am sorry for the trouble caused to you. I have sent you a test submission. Please check your email and see if the data in submission PDF is being displayed correctly.

    If the issue persists, please share a screenshot of the PDF and we will take a look.

    We will wait for your response.

  • SkyClinicJLT
    Replied on March 6, 2019 at 7:43 AM
    Hi Ashwin,
    The data in the submission displayed correctly
    But I hope it will not happen again?
    Can you please check if this is due to some error which I cannot fix from
    the editing side?
    Thank you,
    Best Regards
    *Hamna Khalique Ahmed*
    Advertising Designer
    Contact: 052 831 3036
    Email: hmnakhalique@gmail.com
    ...
  • Ashwin JotForm Support
    Replied on March 6, 2019 at 9:14 AM

    Please monitor your submission PDF and get back to us if you see the issue again. We will escalate it to our backend team.

  • SkyClinicJLT
    Replied on March 18, 2019 at 3:43 AM
    Hi,
    Thank you for your help on the PDF form submissions.
    i have received an email today regarding about the submissions that they
    are getting full
    Can you please check and tell me if i will keep on deleting the submissions
    before they count 100, in that case can i still receive them?
    Looking forward to your feedback
    Thank you,
    Best Regards
    *Hamna Khalique Ahmed*
    Advertising Designer
    Contact: 052 831 3036
    Email: hmnakhalique@gmail.com

    ...
  • Ashwin JotForm Support
    Replied on March 18, 2019 at 4:11 AM

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1763472