What happened to my account?

Hi guys we have been a customer for about 4 years and suddenly our account appears to be disabled for some reason and the auto payment for the year was cancelled. What is going on? We have multiple forms on various webpages and they are all down.

I just checked your account and could not find any issues regarding over quota. Please check and let us know if you are still seeing any issues with your account.

The screenshot that you have attached seems to be regarding a particular form. Could you provide us that form URL/ID?

If you are viewing this is a different account, please provide us with the username of that account so that we could check from our end too.