What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account not over quota

    Asked by WildThayne on March 15, 2011 at 07:40 PM

    I have a jotform Premium account and just received an email stating that my account was "over quota".  But I am no where near my quota???

    What is going on here? 

    If you mean it is time to renew my premium account I will, but it does not allow me, it is trying to force me to the $50/mo plan???

    What is going on, my account is no where near 10 gigs of space?  And I have never even come close to maxing out my monthly submissions.

    I really do not want my forms to stop tomorrow? What do I do?

    This has got to be an error, right?

  • Profile Image
    JotForm Support

    Answered by liyam on March 16, 2011 at 09:34 AM


    We have submitted a ticket in regards to this matter.

    I have checked your account and it is not in schedule for downgrade.

    Sorry for this inconvenience.