How can i get advise if customer filled in PART of form before to send out complete one?

  • Profile Image
    gianpi701
    Asked on March 06, 2019 at 11:06 AM

    Hello

    I need to receive an email when the customer filled in the initial part of the form, before to arrive at the end of the form to be sent out as completed filled in form

    specifically I need customer to click Procedi con la richiesta 

    before 

    COMPILA IL MODULO PER RICHIEDERE IL TUO APE

    and due to that I receive an email that the customer is filling the form, without sending anything to the customer

    pls refer to this form

    https://eu.jotform.com/build/90643713486361


    Hopefully I've explained well my need


    Pls reply your kind answer to

    contatti@certificazione-energetica-facile.com

    Thanks

    Pietro

  • Profile Image
    Nik_C
    Answered on March 06, 2019 at 12:22 PM

    Your "Procedi con la richiesta" is submit button, so when it's clicked, a form will be submitted.

    A workaround would be to break your form in two and have your users submit the first part of the form (which will be the first form) when you will receive an email with that data, and then your users, after submitting, will be redirected to the second part of the form (second form) and continue the filling.

    Could that work for you?

    Please let us know.

    Thank you!

  • Profile Image
    gianpi701
    Answered on March 06, 2019 at 12:30 PM

    that's fine but I've already tried out, the problem is that the first part of the form contains price information (the price in € due to choses form the customer) that I'm not able to instore in the second part of the form.

    So if I divide in two parts the form, when the customer complete the second part, in payment section i'm not able to take back info about "price" choosen from the customer in the first part of the form


    could you help me pls

  • Profile Image
    Nik_C
    Answered on March 06, 2019 at 12:50 PM

    I assume it's this price:

    1551894082Screen Shot 2019-03-06 at 6.40

    You can actually pass that calculation to the second form, here is how: https://www.jotform.com/help/351-How-to-Automatically-Pass-Form-Data-to-Another-Form

    In your case, you would insert your second form's URL to your first form's Thank you page, where you would prepopulate the field in second form with price from first form.

    Now, I'm not sure what would be the field where the price should go, but your URL (that would go to Thank you page) would be something like this:

    https://form.jotformeu.com/second_form_ID?field_name_where_the_value_should_go={prezzoTot}

    We could assist you if you decide to go that way.

    Thank you.

  • Profile Image
    gianpi701
    Answered on April 05, 2019 at 08:36 AM

    Your suggestion deoas work, the price set on first form

    https://form.jotformeu.com/90643713486361

    passes through the second form

    https://form.jotformeu.com/90645131981357

    where the customer can  fill the form till the end when the price is shown again

    BUT

    once the customer click on "send request" at the end of the second form, jotform give you back an error with ! :-(

    https://submit.jotformeu.com/submit/90645131981357/

    where the problem is

    Incomplete Values
    There are incomplete fields in your submission
    Please go back and fix the problem(s)
     
     

    Pls help me, because i do not understand with kind of fields are incomplete, can i eliminate this kind of check to let customer send out the request?

  • Profile Image
    david
    Answered on April 05, 2019 at 11:13 AM

    I cloned your form to test it and was not able to reproduce the issue:

    1554477125Capture.PNG

    When the fields were filled, the form was possible to submit without issue.  Is there a specific method to reproduce the error?  Let us know and we can take another look.