What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting ANY enquiries.. have just tried test email 4 times but nothing..

    Asked by duranphotography on February 06, 2013 at 12:18 PM

    im not getting test emails. please help

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    JotForm Support

    Answered by Welvin on February 06, 2013 at 01:12 PM


    Please kindly refer to the first thread that you have just started and please never created another thread with the same issue or topic so we can focus on that, please post your response on this thread:



    Thanks for understanding

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    JotForm Support

    Answered by EltonCris on February 06, 2013 at 01:14 PM


    That's probably because you don't have sender name and sender email on your form notification. Please add them and retest your form again. That should help fixed the issue.

    Here's how you can change it.

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Sender Name to your preferred field.

    Let us know how it goes. Thanks!

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    JotForm Support

    Answered by EltonCris on February 06, 2013 at 01:16 PM

    This should help prevent your email address being bounced as well. Thanks!