When a user clicks on a link to a pdf it gives the error "Failed to load document"

  • Brian
    Asked on March 6, 2019 at 11:00 PM

    Hello,

    We are now having an issue opening linked documents too. When a user clicks on a link to a pdf it gives the error "Failed to load document" Is their a workaround for this yet?

  • Kiran Support Team Lead
    Replied on March 6, 2019 at 11:08 PM

    Are you referring to the PDF document attached to the email notification or any file uploaded to the form? As I check your JotForm 81799309926171, there are no file upload fields added to the form or the PDF attachment option is enabled in the email notifications. We request you to provide us with the form ID/URL and more information on the issue that you are experiencing so that we can assist you further.

    We will wait for your response. Thank you! 

  • Kiran Support Team Lead
    Replied on March 7, 2019 at 12:57 AM

    @kiwanisclubdc,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1753586

    Thanks!

  • Kiran Support Team Lead
    Replied on March 7, 2019 at 1:28 AM

    Brian & kiwanisclubdc,

    We are sorry for the trouble caused. We have experienced a temporary issue with the PDF reports and it should be fixed by now. Please check and let us know if you still experience any issue. We will be happy to take a look again. 

    Thanks!