Form to PDF email

  • Profile Image
    NITZRAM
    Asked on March 07, 2019 at 03:38 AM

    Hello,


    i have created a form, but when published and completed and submitted, the PDF copy is than emailed to myself, but on the PDF, the sections completed on the form does not fully show?


    Please advise

  • Profile Image
    ivy
    Answered on March 07, 2019 at 08:45 AM

    I've checked your form with the form ID "90481874635567" and you seem to have set your PDF attachment settings correctly. However, I see that you have made some changes to your PDF document and some fields are missing in this document. 

    You can manually add missing fields from the "Form Fields".

    1551965930Screen Shot 2019-03-07 at 16.3

    OR 

    You can create a new PDF Document for this form as follows;

    1. Go to the PDF Editor. 

    2. Click the + New PDF button in the top left corner and select New PDF Document. A popup will appear asking you to enter the document name and select a layout. Go ahead and do this.

    3. A new PDF will be generated showing all the fields from the form.

    4. Note that you can also delete the older PDF by clicking the 3 vertical dots within the tab and on the menu that appears and then select delete.

    5. Attach to this new PDF document to the notification email as you did before.


    Moreover, I've cloned your form and send a test submission in order to test this issue further on my end. In the pdf document I received, all fields are shown in full. Please, check the screenshots are shown below: 

    1551965506Screen Shot 2019-03-07 at 16.2

    1551965536Screen Shot 2019-03-07 at 16.3


    Please let us know how it goes.