What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been suspended?

    Asked by Pete on February 06, 2013 at 01:39 PM

    Hi

     

    Please could you help me get into my account. It has been suspended for some reason?!

    My user name is petew2112

     

    Many Thanks

     

    Pete

  • Profile Image
    JotForm Support

    Answered by Welvin on February 06, 2013 at 02:41 PM

    Hi Pete,

    Your account have been Suspended because you have a form that asked for Facebook Email and Password which obviously used for hacking Facebook Account. Please be inform that we do not support this kind of forms, we do not tolerate phishing activities.

    I am sorry to inform you that I cannot restore your account. 

    I hope that you will understand that we have a thousands of forms to monitor, our strict implementation of this matter is really needed because this will affect the flow of our service if we just leave everything as it is even if it's against our terms of use.

    Thanks

  • Profile Image

    Answered by petew2112 on February 06, 2013 at 03:03 PM

    Thanks for your quick response but I must say you have made a mistake. I have never asked for a Facebook login details in either of my forms I have create so I think you must have a bug in your system. I understand why this must be stopped if this was the case and I completely agree with these terms but as this has not been the case I am very confused where abouts this has happened.
    Date: Wed, 6 Feb 2013 14:41:18 -0500
    To: petewheildon@hotmail.com
    Subject: Re: My account has been suspended?
  • Profile Image
    JotForm Support

    Answered by Welvin on February 06, 2013 at 03:24 PM

    Hi Pete,

    Apologize! I don't know if this is a bug because this is my first time to encounter the issue. I have reactivated your account, please kindly look for this forms and delete:

    تغيير لون الفايس بوك مجانا

    تغيير لون الفايس بوك مجانا

    Thanks

  • Profile Image

    Answered by petew2112 on February 06, 2013 at 03:54 PM

    Hi WilvinThanks, I can still not get in as its still suspended. I will try again in a bit... It looks like my account has been hacked. I couldn't even tell you what that says. I'm guessing its Arabic or something! Once I get back into my account I will delete that form and change my password!
    Thanks Pete
    Date: Wed, 6 Feb 2013 15:24:54 -0500
    To: petewheildon@hotmail.com
    Subject: Re: My account has been suspended?
  • Profile Image

    Answered by jeanettebmz on February 06, 2013 at 06:35 PM

    Your account looks ok in our side. Clear your browser cache and try one more time. Let us know if we can be of further help