What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is this "over quota" email about?

    Asked by tpettyrox on March 15, 2011 at 09:33 PM

    I've received the following message THREE times today, and if my forms are disabled at noon tomorrow, I will have a very serious issue!

    Dear tpettyrox, 

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Premium accounts are limited to -2,146,435,072.00 B of upload space. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team

    My account is not over any quota whatsoever, and this is clearly an error.  Please fix it before something automatically shuts down my scripts.  I am expecting a peak of form traffic tomorrow, and an interruption would be absolutely devestating to my event.

  • Profile Image
    JotForm Support

    Answered by liyam on March 16, 2011 at 09:37 AM


    We have submitted a ticket in regards to this matter.

    I have checked your account and it is not in schedule for downgrade (Or I believe I have looked into this already).

    Sorry for this inconvenience.