What is this "over quota" email about?

  • Profile Image
    tpettyrox
    Asked on March 15, 2011 at 09:33 PM

    I've received the following message THREE times today, and if my forms are disabled at noon tomorrow, I will have a very serious issue!

    Dear tpettyrox, 

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Premium accounts are limited to -2,146,435,072.00 B of upload space. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=tpettyrox

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

    My account is not over any quota whatsoever, and this is clearly an error.  Please fix it before something automatically shuts down my scripts.  I am expecting a peak of form traffic tomorrow, and an interruption would be absolutely devestating to my event.

  • Profile Image
    liyam
    Answered on March 16, 2011 at 09:37 AM

    Hello,

    We have submitted a ticket in regards to this matter.

    I have checked your account and it is not in schedule for downgrade (Or I believe I have looked into this already).

    Sorry for this inconvenience.