PayPal Checkout: Image Slider widget is causing "Payment ID is missing from the form submission" error message is shown on submit

  • Profile Image
    Shom
    Asked on March 08, 2019 at 01:16 AM

    Hi team,

    I receive an error that says- Payment ID is missing. 

    Can you please help me fix it. 

    Thanks


    Regards,

    Shom 

  • Profile Image
    BJoanna
    Answered on March 08, 2019 at 03:53 AM

    Are you getting that error when you submit the form without authorizing the PayPal Checkout process? 

    If so, I was able to replicate it. It should not be possible to submit the form without completing the PayPal Checkout process. The following error message should be shown. 

    15520347951.PNG

    Based on the test I made on my cloned form the issue is related to the Image Slider widget you added to the top of your form. 

    I will report this issue to our developers. We will inform you via this thread once this issue is resolved.

    For now, I can only suggest you to remove the Image Slider widget form your form.

    Also, can you please confirm that you were submitting the form without authorizing the PayPal Checkout process. 

  • Profile Image
    DzyrForms
    Answered on March 11, 2019 at 10:43 PM
    Thanks I have removed the image slider. How do I authorise Payal checkouts
    ...
  • Profile Image
    jherwin
    Answered on March 12, 2019 at 01:29 AM

    I think my colleague refers to "form submission without payment or clicking on any PayPal checkout buttons". Is the issue happening when you submit the form directly using the submit button?

    Also, please go ahead and try to re-integrate your form again with PayPal checkout.

    Guide: How to integrate PayPal Checkout with your form

    Make sure you get credentials to LIVE one, not the sandbox:
    1552368509live.png