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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got an email that says I am out of upload space, but I'm not

    Asked by dolttle on March 15, 2011 at 09:58 PM

    Hi, I received the following email, but do not understand it, because I have a premium account with 10 GB of upload space and I haven't even used 1 GB yet. Here is the email:

     

    Dear dolttle,

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Premium accounts are limited to -2,146,435,072.00 B of upload space.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=dolttle

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

    Please check my account. I do not understand why my forms will be disabled. Thank you

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    Answered by mcullumber on March 15, 2011 at 10:15 PM

    I Received the same email. What's going on?

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    Answered by pettalk on March 16, 2011 at 07:34 AM

    I have the same email saying I am out of space.  I have ZERO uploads, 16 submissions, 7 payments and a Premier account.  I have paid for a year's membership (until Jan 2012) but the last time I checked it said my membership expires today!

    Disabling all my forms today will have serious consequences for me at this time.  I wrote two emails to different email addresses for Interology yesterday but no reply.  I've had no reply on here either so am at a loss as to know what to do.  

    Any suggestions anyone?

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    JotForm Support

    Answered by liyam on March 16, 2011 at 09:13 AM

    Hello,

    Your accounts are no longer in a scheduled downgrade.

    Thanks