I got an email that says I am out of upload space, but I'm not

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    dolttle
    Asked on March 15, 2011 at 09:58 PM

    Hi, I received the following email, but do not understand it, because I have a premium account with 10 GB of upload space and I haven't even used 1 GB yet. Here is the email:

     

    Dear dolttle,

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Premium accounts are limited to -2,146,435,072.00 B of upload space.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=dolttle

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

    Please check my account. I do not understand why my forms will be disabled. Thank you

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    mcullumber
    Answered on March 15, 2011 at 10:15 PM

    I Received the same email. What's going on?

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    pettalk
    Answered on March 16, 2011 at 07:34 AM

    I have the same email saying I am out of space.  I have ZERO uploads, 16 submissions, 7 payments and a Premier account.  I have paid for a year's membership (until Jan 2012) but the last time I checked it said my membership expires today!

    Disabling all my forms today will have serious consequences for me at this time.  I wrote two emails to different email addresses for Interology yesterday but no reply.  I've had no reply on here either so am at a loss as to know what to do.  

    Any suggestions anyone?

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    liyam
    Answered on March 16, 2011 at 09:13 AM

    Hello,

    Your accounts are no longer in a scheduled downgrade.

    Thanks