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shannon1984Asked on March 8, 2019 at 3:15 PM
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Nick_SoReplied on March 8, 2019 at 3:39 PM
I have tried to replicate this by cloning your form however the images are coming fine at my end. Can you please try this one more time and let us know the status?
If the issue is still persisting, can you please let us know that are the images coming as broken or the field is coming up to be completely blank?
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shannon1984Replied on March 11, 2019 at 10:43 AMHi Rebekah,
At this point it would be helpful if you could reach out to jotform
directly, as we don't offer support for third-party integrations. Nick,
could you please assist Rebekah with her form that is not sending photo
submissions to the multiple recipients on her form.
Thanks!
SHANNON SELIM
WEB DESIGNER
jcimarketing.com | o: 530 410 0011 | c: 530
921 9298
[image: LinkedIn] [image:
Twitter] [image: Facebook]
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Nick_SoReplied on March 11, 2019 at 11:54 AM
As suggested in my previous response, the issue is not replicable at our end. It would be great if you could let us know what exactly is coming in place of images in the response? Does it appear to be a broken image or the field is coming up as completely blank?
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shannon1984Replied on March 13, 2019 at 2:43 PMHi Rebekah, did you see my previous communication to reach out to jotform
directly as we can't assist further because it's a third-party application
we have no control over or know-how on. This is an email to respond to:
jotformforum_1755586@interlogy.com
This was his last communication to me about the issue: As suggested in my
previous response, the issue is not replicable at our end. It would be
great if you could let us know what exactly is coming in place of images in
the response? Does it appear to be a broken image or the field is coming up
as completely blank?
Thanks,
SHANNON SELIM
WEB DESIGNER
jcimarketing.com | o: 530 410 0011 | c: 530
921 9298
[image: LinkedIn] [image:
Twitter] [image: Facebook]
On Wed, Mar 13, 2019 at 7:57 PM Rebekah Stout <
notifications@teamworkdesk.com> wrote:
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shannon1984Replied on March 13, 2019 at 2:43 PMMy client has said she hasn't heard back on this issue. This was her
feedback:
Alex and Will can not see the images that are being submitted, only I can.
They get the “whoops, 404 error’ when they click on the image. My name is
built in to the link and we are all wondering if that is the problem-
https://www.jotform.com/uploads/stout.rebekah/90645486038161/4278598259314936715/hgutjiZKQsuxTkx61veCfQ.jpg
Please advise!
SHANNON SELIM
WEB DESIGNER
jcimarketing.com | o: 530 410 0011 | c: 530
921 9298
[image: LinkedIn] [image:
Twitter] [image: Facebook]
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Kiran Support Team LeadReplied on March 13, 2019 at 4:09 PM
The issue should be causing due to the Privacy option 'Login required to view the uploaded files' in the account settings.
Please try disabling the option in the JotForm account settings so that the files should be downloaded normally. Otherwise, it is required to be logged in to the JotForm account to download the files.
Thanks!