What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox - It just uploads the pdf, not the files

    Asked by uktrans on March 15, 2011 at 11:03 PM

    Am I right in thinking, the actual files should transfer to dropbox too? I can only see the pdf.




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    JotForm Founder

    Answered by aytekin on March 16, 2011 at 12:32 AM
    Yes, it is supposed to send the files as well. We will investigate it. Was your file larger than 50MB? Dropbox API does not allow files larger than 50MB.
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    Answered by raiderj on March 24, 2011 at 11:15 AM

    Really? I've been able to upload files ~100MB.

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    Answered by serkan on March 24, 2011 at 12:36 PM

    @raiderj it turned out to be a misunderstanding. We have changed this spec to 300 MB now. Sorry for the confusion.

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    Answered by maddrm on April 06, 2011 at 01:48 PM

    I am having the same issues as well

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    JotForm Support

    Answered by NeilVicente on April 06, 2011 at 04:14 PM


    What are the exact issues you are having? This bug has been resolved a long time now and we're pretty sure it's been working fine since then. Could you exactly describe your problem so we can help you with it?


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    Answered by Michael on April 06, 2011 at 04:22 PM


    I've sent an email to the support@jotform.com address. Basically I had a form which was linked to my dropbox account on my website. When a file was uploaded using that form, the PDF that is generated got uploaded to the dropbox folder and was also emailed to me. However, the uploaded file is sitting on the guest/upload jotform server and not dropbox. The issue with that is that anyone with that URL can download the file (whereas if its within dropbox, you need a password to access it)


    PS: email me on my registered userid so that I can send you an exact link