What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will be able to recover the submissions from people who submitted while your system has been down?

    Asked by TheVelozGroup on February 06, 2013 at 05:13 PM

    Will be able to recover the submissions from people who submitted while your system has been down?

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    JotForm Support

    Answered by jonathan on February 06, 2013 at 06:34 PM

    Hi,

    Please tell us if you are able to confirm that you have a missing submission/s in your form. Which of your form is this, and does it have an email notification but lacks the resulting submission?

    To the extent of what I learned, the submissions will not be lost as long as the form is submitted succesfully. If the system was down, then there is probably no access to the form and it cannot be submitted.

    Please update us.

    Thanks.

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    Answered by TheVelozGroup on February 06, 2013 at 06:50 PM

    Per your request, I just set up a seperate post detailing the problem / concern titled Very big problem

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    JotForm Support

    Answered by jonathan on February 06, 2013 at 06:57 PM

    Ok. I see that you created a new topic after this -- this one Very big problem.

    Let us close this one and discuss it on the latest one you created.

    Thanks.

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    Answered by TheVelozGroup on February 06, 2013 at 07:17 PM

    Ok, please advise there.