How to download decrypted submissions as excel/csv file?

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    Ryan Shreve
    Asked on March 08, 2019 at 10:52 PM

    Hello I'm using an encrypted form and I have uploaded by key. It did in fact decrypt for me to view within jotform.com submission interface but as soon as I download to Excel or CSV, the downloaded file is showing the encrypted values again. How can I download the file with the values decrypted?

    Thanks,

    Ryan



    This is a re-post of a comment on How to Export Form Data to Excel

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    Victoria_K
    Answered on March 09, 2019 at 05:25 AM

    There are some restrictions for encrypted forms. Excel and PDF reports are not available for encrypted submissions. All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.

    Related article: Encrypted-Forms-and-How-to-Use-Them

    But, when encryption key is entered in PDF editor, you should be able to print unencrypted PDFs: How-to-Customize-PDF-Submissions-Report