Square form submitted but payments are missing

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    Bettereyesight
    Asked on March 09, 2019 at 05:22 PM

    I had three people submit payments today for a seminar I am conducting. My payment processor is Square. When I use Square at my office I immediately (within minutes) receive a confirmation from Square via email that payment was received.

    I have not yet received any notice from Square about the three separate payments that came through with the Jotform. I checked the form submissions to verify at Jotform that the payments were completed. They were. How does Jotform get info to Square? At the end of the day, or as the orders come in?



    This is a re-post of a comment on Order Form Basics

  • Profile Image
    Mike
    Answered on March 09, 2019 at 05:37 PM

    The Square integration seems to be connected in a Test Mode in your form. It means that the payments are not being processed.

    You will need to switch it to the Live Mode and click on the Continue button to save the changes.

    Then, the users will need to resubmit their submissions.

  • Profile Image
    Bettereyesight
    Answered on March 09, 2019 at 06:43 PM
    How do I change that?
    On Saturday, March 9, 2019, 5:37:38 PM EST, JotForm wrote:

    A new response has been received: Answered by Mike

    The Square integration seems to be connected in aTest Mode in your form. It means that the payments are not being processed.
    You will need to switch it to the Live Mode and click on the Continue buttonto save the changes.
    Then, the users will need to resubmit their submissions.
    View this thread on browser » Unsubscribe Thread 1552171057
    ...
  • Profile Image
    Bettereyesight
    Answered on March 09, 2019 at 06:43 PM
    I believe I am out of test mode now. What do I do about the orders that have been submitted today? There are four of them now. Can these be put though properly, or do the people have to resubmit? Can you verify I am out of test mode? 
    On Saturday, March 9, 2019, 5:37:38 PM EST, JotForm wrote:

    A new response has been received: Answered by Mike

    The Square integration seems to be connected in aTest Mode in your form. It means that the payments are not being processed.
    You will need to switch it to the Live Mode and click on the Continue buttonto save the changes.
    Then, the users will need to resubmit their submissions.
    View this thread on browser » Unsubscribe Thread 1552171057
    ...
  • Profile Image
    Kevin_G
    Answered on March 09, 2019 at 08:29 PM

    I have just checked your form and it seems to be integrated on live mode, this means payments submitted now will be processed on Square. 

    Unfortunately, there is no way to process the previous submissions so the users will need to resubmit the form again.