Cards forms > Captcha: Captcha not scrollable when form is viewed in pop up or resized window

  • Profile Image
    slaborie
    Asked on March 10, 2019 at 09:44 AM

    If using IE or Safari we get a situation where the size of the Form is larger than the Window produced. This is only a problem when a simple Click of I am not a robot is not enough.

    To see what we mean, visit our site: www.web-d-vision.ch

    1552225120Jotform-Captcha-Error.jpg

  • Profile Image
    Richie_P
    Answered on March 10, 2019 at 10:52 AM

    We are sorry for the inconvenience this may have caused.

    Can you please try embedding your form using the Iframe code?This will box your form in an Iframe and hopefully will show the Captcha display correctly.

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    slaborie
    Answered on March 10, 2019 at 12:46 PM

    Hi Richie

    Thanks for the quick response! 
    I use the Iframe Code on Contact.

    as you can see here: https://www.web-d-vision.ch/kontakt

    However this is not the effect I wanted on Home. This floating Button on the bottom right seems to really work for Conversions. I was hoping to stay with the same style. 

    Is there another way to avoid being spammed without using Captcha?

    I hope you have an idea or 2.


    Thanks 

    Steve

  • Profile Image
    jonathan
    Answered on March 10, 2019 at 02:42 PM

    You can also just turn off Re-captcha option on your Captcha field.

    1552243182zzz 2019-03-11 02.36.13.png

    The simple Captcha mode should also work against spam bots.

    Please give it a try. Let us know if there are still issue.

  • Profile Image
    slaborie
    Answered on March 11, 2019 at 02:51 AM

    This would be easy to do on my normal contact form, but this one i am using on Home is

    different.

    1552286817cannot-deactivate-captcha.jpg

    This is the single question per form method. It looks amazing, but it needs a way to have captcha work.

    1552287012single-question-per-page.jpg

    you need to test this form with IE or safari to see what i mean. or look at the first image i sent.

  • Profile Image
    Nik_C
    Answered on March 11, 2019 at 05:40 AM

    I will forward this to our backend team for further checking.

    We will get to you via this thread.

    Thank you!

  • Profile Image
    Steve
    Answered on March 25, 2019 at 05:27 AM

    Hi There

    Any luck solving this Captcha not having enough space to function issue? Have not heard anything for quite some time now.

    cheers

    Steve

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    jonathan
    Answered on March 25, 2019 at 06:57 AM

    We apologize for the inconvenience caused. There is no new status update from our developer assigned on the ticket report at this time.

    I will do a follow up on your behalf. We will notify you here and in your email for any news.

  • Profile Image
    slaborie
    Answered on April 04, 2019 at 08:19 AM

    Hi there,

    I don't want to stress, but figured I ask, maybe you forgot about this thread?

    I hope there is a solution to this problem.

  • Profile Image
    jonathan
    Answered on April 04, 2019 at 09:24 AM

    Sorry for the delays. I understand your worry. 

    No the thread was not forgotten. I reviewed and can confirm to you that it is still in active/opened status. It is just that the assigned team have no new update yet the reason they were not responding yet on this thread.

    Thank you for your patience and understanding.