Account Autosuspended

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    Drew Huening 
    Asked on March 10, 2019 at 08:50 PM

    I was teaching some coworkers how to use Jotform remotely, cloned a form, now my account is autosuspended.


    Please fix ASAP as I'm trying to lead a webinar.

  • Profile Image
    Michelle_J
    Answered on March 11, 2019 at 04:24 AM

    We're sorry for the inconvenience this may have caused. I have lifted the suspension on your account after finding no violation on our Terms. It was mistakenly suspended by our phishing detector.

  • Profile Image
    drewhuening
    Answered on March 11, 2019 at 01:43 PM
    Thank you for the review and resumption of service.
    This >6 hour outage was very poorly timed--any steps or precautions I can
    take to prevent in the future?
    Thanks!
    -Drew
    ...
  • Profile Image
    Nick_So
    Answered on March 11, 2019 at 03:16 PM

    Sometimes accounts may get suspended when our anti-phishing system detects some phishing activities on your form. We have automated anti-phishing system which scans all forms and mark them with the probability of being used for phishing activities.

    Including Password fields or collecting sensitive information may result in this.

    If you have any problems in the future, please contact us and we will help you with this.