Contact Form Being Cut Off and not Bouncing

  • Profile Image
    eSupportAnimals
    Asked on March 10, 2019 at 09:28 PM

    Hello, we are having 2 issues with our form. Three of our longer questions in the form are being cut off. I tried applying CSS and that didn't work. Can you fix this please?

    Also, after you submit this form, it doesn't bounce back to the top of the page, showing the Thank You message. So it just looks like you are staring at a blank page. How can we fix this? Thank you!

  • Profile Image
    Nik_C
    Answered on March 11, 2019 at 03:25 AM

    I'm not able to replicate the issue with form being cut off:


    1552288279Screen Shot 2019-03-11 at 8.10

    Regarding the not scrolling to top, please try re-embedding your formby using the iFrame code below:

    <iframe id="JotFormIFrame-90085517935160" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/90085517935160" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no" > </iframe>

    Thank you!

  • Profile Image
    ArrayofColor
    Answered on March 14, 2019 at 03:43 PM

    Hello, I responded to the email and haven't heard back. The cut off issues are here: 1552592587Screen Shot 2019-03-10 at 9.27

  • Profile Image
    Nik_C
    Answered on March 14, 2019 at 04:57 PM

    I'm sorry but we didn't receive your previous response.

    I inserted the below CSS:

    .form-label {

        width: 85%!important;

    }

    Please check if your form looks properly now.

    Thank you!