Possible Loading visualisation for embedded forms

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    Nic Liotta
    Asked on March 11, 2019 at 05:28 AM

    Hi

    Thank you for your great service.

    Question, the form (java) needs sometimes very long to load, so customers think there is nothing... is it possible to have a loading bar instead a white nothing ?

    Thanks nic

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    Victoria_K
    Answered on March 11, 2019 at 07:27 AM

    Hello Nic, Unfortunately, we do not have an option to show a loading animation when form is being loaded. But, I will raise your request to our developers for consideration. 

    In the meantime, I can suggest to review conditional logic of your form in order to improve form performance. At the moment, I see several script conflicts, which make the form to load longer. For example, all statements are set up to show the latest 6 fields:

    Please note that

    If there is 1 statement to show the field, that field will be only shown if the condition is met. If condition is not met, the field must be always hidden. In case if there is another condition to show or hide the same field, it is in a conflict with first statement and as result affects form loading speed due to console errors. 

    I would suggest to move those fields into a separate condition so they would be only involved into single condition. Alternatively, you can exclude them from all conditions if fields must be shown in any case. 

    In general your form is not that long to cause loading issues. 

    Let us know if you would need more help on fixing the conditions.