Hi, I'm no longer receiving email alerts for my enquiry form

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    Asked on February 06, 2013 at 11:37 PM

    Hi There

    My URL is http://www.jotform.com/?formID=11764040364.  I received a phone call because we had not responded to a message that was sent on 31/1/13.  I have since gone to my website (www.beanonfire.com under "Your event" tab) and send myself a dummy enquiry and it has not come through/

    I also checked the jot form, confirmed the email address was correct and sent a test message which has not come through.  There is also nothing in Junk/Spam.  I have tested this periodically previously and never had issues.  Please help.



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    Answered on February 07, 2013 at 01:47 AM

    Hi Suzy,

    Your email address ended up to the bounce list due to the following reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 452-'4.2.2 ... Mailbox full'

    I have now removed it so it should now be working fine. You seem to have reached your mailbox quota. I'd suggest to review it on your side.


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    Answered on February 07, 2013 at 02:34 AM

    Thanks for this.  I've just tried to send myself another enquiry and I now get the message 502 Bad Gateway...can you please assist?

    Thanks in advance

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    Answered on February 07, 2013 at 02:43 AM


    Please clear your browsers cache and try it again. I ve also submitted a test submissions with your form. Check if that went through. Thank you.