What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi, I'm no longer receiving email alerts for my enquiry form

    Asked by SBadawi on February 06, 2013 at 11:37 PM

    Hi There

    My URL is http://www.jotform.com/?formID=11764040364.  I received a phone call because we had not responded to a message that was sent on 31/1/13.  I have since gone to my website (www.beanonfire.com under "Your event" tab) and send myself a dummy enquiry and it has not come through/

    I also checked the jot form, confirmed the email address was correct and sent a test message which has not come through.  There is also nothing in Junk/Spam.  I have tested this periodically previously and never had issues.  Please help.



    Page URL:

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    JotForm Support

    Answered by EltonCris on February 07, 2013 at 01:47 AM

    Hi Suzy,

    Your email address ended up to the bounce list due to the following reason:

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 452-'4.2.2 ... Mailbox full'

    I have now removed it so it should now be working fine. You seem to have reached your mailbox quota. I'd suggest to review it on your side.


  • Profile Image

    Answered by SBadawi on February 07, 2013 at 02:34 AM

    Thanks for this.  I've just tried to send myself another enquiry and I now get the message 502 Bad Gateway...can you please assist?

    Thanks in advance

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 07, 2013 at 02:43 AM


    Please clear your browsers cache and try it again. I ve also submitted a test submissions with your form. Check if that went through. Thank you.